What are the benefits of an independent garage for car repairs

Motorists are still wary about standards of service when it comes to getting their cars repaired, new research shows.

But when it comes to independent garages, many motorists use the same one over and over again because they know they’re going to do a good job.

A survey conducted for garage comparison website RAC Garage Compare highlighted strong loyalty to garages which provided a good service, with 55% of motorists saying they totally trusted the local garage they used.

Millions of motorists use local independent garages to keep up with servicing and MOT needs because they are reliable and offer high quality workmanship.

According to the survey, 56% of drivers say reliability is the most important factor when deciding on a repair garage, followed by customer service next at 19% and cost as third in the list of priorities with just 14% saying this was the most crucial factor.

This means that contrary to popular belief, motorists don’t always base their decision on a garage on price and pay much more attention to reliability and quality standards.

The RAC’s research also showed people were willing to travel a good distance to car repair garages because they offered superior quality repairs. One in five motorists admitted to travelling up to 10 miles to the garage they used most for repairs while one in ten said they were willing to drive as far as 20 miles.

The survey highlighted that motorists felt anxious and distrustful of garages they had never used before.

The RAC has launched an RAC Garage Compare service to give motorists an idea how customers rate repair work and where they can find value for money.

There are a number of reasons why motorists should opt for an independent garage when considering car repairs aside from value for money.

The majority of independent garages allow their customers to decide whether they want to pay for high-quality generic auto parts or branded parts. This can result in significant savings for the motorist if they choose the former, money which is much needed in the current economic climate.

A dealership, meanwhile, is more than likely to use branded parts due to their partner affiliation with a manufacturer.

Non-franchised garages are also renowned for their personal service and willingness to offer discounted rates for multiple repair jobs and repeat customers. You’re far more likely to be able to book in a repair at the last minute, especially if you’re a regular.

At an independent garage, you’re much more likely to be able to consult the mechanic working on your car directly and build up a trusted relationship.

We hope you found this article on ‘what are the benefits of an independent garage for car repairs’ of interest. If you would like to discuss this article in more detail or would like to book your vehicle in for a service or repairs, then please call us here at M&BM Motors on 01375 379401.